FAQ: How to Get your Kaia Health Exercise Mat

This article is only applicable to select members that have received an email from the Kaia Health team to take part in an exercise mat reward challenge. Not all members are eligible to participate.



How do I qualify for an exercise mat?

  1. Sign up for a Kaia Health account
  2. Download the Kaia Health app from your mobile app store
  3. Complete your onboarding assessment (takes about 3-5 minutes)
  4. Complete 1 activity in the app from your Today or Focus tab

What is an “Activity” in the app?

Kaia activities include exercises, relaxation sessions, and educational modules. Find them on the Today or Focus tabs in the Kaia app. To complete one:

  1. Open the app and go to the Today tab.
  2. Click into any activity under Start Here
  3. Start your session

How will I know if I’ve reached my milestone to earn an exercise mat?

You can confirm you have completed an activity under the Progress tab of your Kaia app. If you see a ring around one of the dates within the rewards period, it means you’ve completed the milestone.


When will I receive my exercise mat?

You will receive the link to enter your shipping address and redeem your exercise mat shortly after you have hit your milestone. It may take up to 1 business day to receive this email. Please be sure to keep an eye on your junk/spam folders as well.


Who do I contact if I haven’t received my exercise mat?

For any questions, please contact our support team at support@kaiahealth.com.